Refund policy
Last updated: August 2026
We want you to feel confident ordering from Shedaro.
30-day return window
You may request a return within 30 days of delivery.
To be eligible for a return, the item must be:
- In the same condition in which you received it
- Reasonably clean and free from excessive hair, debris, stains, or damage caused after delivery
- Returned with its original components
- Accompanied by proof of purchase
Start a return
Do not send a return without contacting us first.
Email:
support@shedaro.com
Include:
- Your name
- Order number
- Reason for the return
- Photos if the product is damaged, defective, or incorrect
If your return is approved, we’ll provide return instructions and the appropriate return destination.
Items returned without prior authorization may not be accepted.
Return shipping
For standard returns based on preference or change of mind, the customer is responsible for return shipping costs.
If you receive an incorrect, damaged, or defective item and we confirm the issue, we’ll provide an appropriate resolution without requiring you to pay return shipping associated with our error.
Damaged, defective, or incorrect items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact support@shedaro.com promptly with your order number and clear photographs so we can review the issue.
Non-returnable items
We may be unable to accept:
- Items damaged through misuse
- Items returned with excessive pet hair, dirt, or contamination
- Items missing essential parts
- Unauthorized returns
This does not limit any rights you may have under applicable consumer law.
Refunds
Once an approved return is received and inspected, we’ll notify you of the outcome.
If approved, the refund will be issued to your original payment method.
Banks and payment providers may require additional time to post the refunded amount to your account.
Order cancellation
Contact us as soon as possible if you need to cancel an order.
We cannot guarantee cancellation once fulfillment has begun.
Questions
support@shedaro.com